FAQs
How long will it take to complete my order?
As all of my creations are made-to-order, please expect processing times to be 1-3 weeks + shipping time. For items that are sent out for casting, please allow 4-6+ weeks. Processing times are also noted in the description section of each item. See details here for Custom Energetic Design order processing times.
Do you accept returns/exchanges?
Due to the nature of being a small business, I’m unable to offer returns or exchanges.
How do I properly care for my pieces?
The best way to care for your jewelry is to keep it in a clean/dry place, avoid long-term exposure to humidity (if possible). Try to store jewels outside of a steamy bathroom, remove when showering and swimming. Store in a jewelry box.
Bronze, Brass and Silver will inherently change color over time. Some folks love the patina that comes with age, like a well-worn pair of your fav denim. Gold-Filled pieces maintain color for years.
For pieces made using Clay: avoid water and handle with care.
If you want to give your jewels a little brighten-up, Bronze, Brass, Gold-Filled and Silver can be polished with a polishing cloth or can be scrubbed with some toothpaste or baking soda + water paste.
For Precious Metals and Gemstones: you can clean with water, a drop of mild detergent and a soft brush. Or if you have access to an ultrasonic cleaner.
Pieces with Opal, Coral, Pearl or Turquoise: Never use an ultrasonic cleaner . Avoid harsh temperatures, chemicals and solvents.
You can read more about Practices/Policies/Care here.
Do you offer re-sizing or repairs?
In the event you find a repair is needed, I will happily do my best to repair your piece for the cost of shipping. I’m not responsible for any damages caused by mistreatment of piece, however if there is an issue with craftsmanship I’m happy to discuss our options. Please contact me here.
If a re-size if needed, I offer this service for a nominal fee, depending on the adjustment needed. Please contact me here.
Items are expected to be shipped securely in a padded box with padded envelope. I’m not responsible for damage due to poor packing/shipping methods.
How do you package/ship items?
Each order is carefully & thoughtfully packaged using recycled materials (where possible). I ship USPS First Class (Ground). Depending on your location, please allow for a 3-5 day delivery window for Domestic orders and 1-5 weeks for International orders. For Custom Energetic items, I will be use expedited shipping along with insurance/signature upon delivery where possible. *For International customers, I encourage you to please familiarize yourself with any customs fees, as I am not responsible for absorbing these costs.
Once items leave my studio, I’m not held liable for shipping/customs delays, lost, damaged or stolen packages.
Difference between gold filled/plated/solid gold?
SOLID GOLD: Solid gold is a soft precious metal that comes right from the earth. Most expensive, will not turn your skin green, will not flake or peel. Skin allergies unlikely.
GOLD FILLED: (used most in my designs) Wears just like solid gold. Durable and does not flake or rub off. Much less expensive than solid gold. Like solid gold, gold filled metal may eventually tarnish over time. To clean, use a polishing cloth or soft soapy water. Skin allergies possible.
GOLD PLATED: (not used in any of my work) Gold plated metal has a thin layer of gold deposited over a base metal such as copper or silver. Least expensive. Will eventually loose it's brightness and color, rub and flake off. Can turn skin green. Skin allergies common.